Senior Manager, Customer Experience
August 27
🏡 Remote – Anywhere in California
Description
• Responsible for ensuring agents receive the industry’s best service while scaling our agent footprint • Require extensive experience leading high performing email and call-based support teams • Passion for creating delightful customer experiences and building necessary infrastructure
Requirements
• Strong desire to build and iterate the function quickly (vs. taking on a mature operation that just needs to scale) • Extensive experience managing and building high performing customer experience or support teams • Passion for constantly improving the user experience and finding new ways to go above and beyond • Strong project management skills and prior experience navigating through significant process changes • Comfort developing dashboards and reporting to understand the team’s performance and impact • Ability to influence and lead others through empathy • Excellent written and verbal communication skill
Benefits
• Equity compensation • Health care, including dental and vision through our PEO Sequoia • Flexible work location; co-working available • 401k • Paid Time Off • Monthly Remote Work Stipend (help cover costs of home-office needs) • Paid Parental Leave • Up to 12 weeks for birthing parents • Up to 8 weeks for non-birth parents • 11 paid holidays • Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
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