Activations and Customer Success Specialist

September 6

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SplitMetrics

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An ecosystem of products and services that enable mobile-first companies globally to build and scale mobile business

App Store Optimization • A/B Testing • Screenshots and Icon Testing • Video Testing • App Store Product Page Optimization

51 - 200

Description

•Identify potential accounts and reach out to new free users. •Guide users through the initial setup and onboarding process. •Ensure users connect their Apple Search Ads accounts and start using the platform effectively. •Work closely with the Product team to drive positive product changes and increase product adoption. •Prepare and/or conduct training sessions and webinars to educate users on platform features. •Provide basic Apple Search Ads recommendations and best practices. •Regularly communicate with users to drive product activity and engagement. •Identify opportunities for upselling users to paid plans within SplitMetrics ecosystem. •Work closely with the sales team to transition users to higher plans seamlessly. •Offer basic support and troubleshooting for Apple Search Ads campaign management. •Collaborate with the support team to resolve user issues promptly and improve Help Center materials. •Track and analyze user activity, engagement, and spend. •Provide regular reports on user performance and potential growth opportunities. •Set and meet KPIs and OKRs related to user activation, engagement, and revenue growth.

Requirements

•1-3 years of proven experience in customer success, preferably in the SaaS or mobile advertising industry. •Experience with Apple Search Ads or mobile app marketing is a significant plus. •Strong communication and interpersonal skills. •Ability to educate and engage users effectively. •Sales acumen with a focus on upselling and revenue growth. •Problem-solving skills and ability to offer practical solutions. •Analytical mindset to track and report on performance metrics. •Native or advanced English, other languages are a plus. •Customer-focused with a passion for helping users succeed. •Self-motivated and able to work independently. •Adaptable and able to thrive in a fast-paced, evolving environment. •Collaborative team player.

Benefits

•Vacation and public holidays following your country's regulations. Additional 6 PTOs annually for personal rejuvenation. •Medical insurance or health care compensation. Paid sick leave to prioritize your well-being. •Top online/offline conferences and mobile industry events. Internal courses for continuous professional development. •Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program. •Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback. •Flexible working schedule for a better work-life balance. Remote-first working environment. •Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.