Local Operations Specialist - Los Angeles, CA
July 26
🏢 In-office - Los Angeles
Description
• Develop and nurture meaningful connections with clients in person to build strong, long-lasting relationships • Conduct on-site surveys to determine hardware placement, verify low-voltage wiring, and identify power outlets' locations • Visit clients in person to address and resolve escalated support tickets and conduct on-site health check-ins to ensure client satisfaction • Deliver comprehensive in-person training sessions for clients to effectively use the SpotOn software and its features • Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach • Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions • Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system • Periodically perform the installation and configuration of SpotOn hardware and networking devices • Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences • Develop and implement strategies to generate referrals from satisfied clients • Ability to travel and work on-site at various merchant locations in great Salt Lake City Area • Some night and weekend tasks may be required
Requirements
• Minimum of 2 years of management experience working in the restaurant industry • Minimum of 2 years experience building and maintaining strong relationships with clients, ensuring a positive and satisfactory experience • Minimum of 1 year of experience delivering in-person training sessions • Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals • Familiarity with low-voltage wiring principles, identification, and verification of wired connections • Excellent interpersonal and communication skills, with the ability to connect with merchants and address their concerns effectively • Strong proficiency in troubleshooting hardware and software issues, with a solid understanding of low-voltage wiring and power outlets • Strong problem-solving skills and the ability to handle support escalations in a calm and professional manner • Proficiency in training end-users in software applications, preferably in a face-to-face setting • Ability to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines and effectively resolve support issues • Ability to travel and work on-site at various merchant locations as needed. • Some night and weekend tasks may be required • SpotOn Restaurant POS experience is a huge plus!
Benefits
• Medical, Dental and Vision Insurance • 401k with company match • RSUs • Paid vacation, 10 company holidays, sick time, and volunteer time off • Employee Resource Groups to build community and inclusion at work • Monthly cell phone and internet stipend • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Apply Now
