Head of Solutions Engineering
July 15
🏢 In-office - Bay Area
Description
• Lead and mentor the solutions engineering team, fostering a culture of excellence and innovation. • Build out playbooks for successful customer engagements. • Present and demonstrate our technical value to prospects, and oversee the onboarding of new customers to the Stairwell platform. • Engage deeply with product teams, providing near real-time customer feedback to drive continuous improvement. • Develop and maintain a comprehensive knowledge base, capturing new learning for reuse throughout the company and user base. • Participate in technical communications within the team to share best practices and learn about new technologies and complementary security applications. • Map identified customer business requirements to workable solution architectures. • Ensure the success of customer deployments and integrations, advocating for customer needs and resolving issues promptly. • Focus on maintaining and growing customer relationships, ensuring value delivery, and minimizing churn.
Requirements
• 10+ years in sales engineering or solutions engineering roles, preferably in Security or SaaS companies. • Proven leadership experience, with a track record of building and managing high-performing teams. • Strong knowledge of cybersecurity trends and technologies. • Excellent presentation, demo, and communication skills. • Experience providing pre- and post-sales technical support, creating strategic relationships with key stakeholders, and delivering customer training. • Ability to engage with internal teams (Sales, Security Operations, Product Management) and customers to ensure success criteria are met.
Benefits
• OTE Range $200,000 - $245,000. • Stairwell is proud to be an equal opportunity workplace. • We're committed to protecting and respecting your privacy.
Apply Now
