Stellic
Empowering innovative institutions with student-centered technology.
Education • Academic Planning • higher education • degree audit • degree progression
11 - 50
Technical Writer
April 19
🏡 Remote – Anywhere in California
Stellic
Empowering innovative institutions with student-centered technology.
Education • Academic Planning • higher education • degree audit • degree progression
11 - 50
Description
• Create educational content for customers and internal teams • Collaborate with cross-functional teams to develop meaningful content • Assess and develop written and video content for new and existing features • Improve customer help center and internal product knowledge base • Support product adoption and customer education • Assist in writing product updates and release notes • Assess gaps in documentation and develop refining strategies
Requirements
• 3 years of relevant experience as a SaaS software technical writer or content manager • Superior writing skills for technical concepts • Ability to empathize with partners • Ability to learn, design, and develop clear training materials • Motivated self-starter with exceptional teamwork skills • Experience with Intercom and Notion • Experience with AI or other automation tools • Experience in designing instruction for in-person training delivery
Benefits
• Be part of the customer-centric team that's addressing core issues in higher ed • Join a promising platform at the ground level • Work with prominent thought leaders in higher ed and SaaS sales • Generous stock options • Flexible, outcome-based culture • Medical, dental, vision, and life insurance • 401K and commuter benefits • Annual international retreats
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