Program Manager - Fraud Prevention
June 6
🏡 Remote – Anywhere in California
Description
• As a Fraud Prevention Program Manager, you will play a key role in driving strategic initiatives related to the onboarding flow • This role will be focused on managing and maintaining a robust KYC program • You will develop deep expertise on the processes and be responsible for driving continuous improvement of our onboarding flow • Through data-driven insights, you will develop recommendations for workflow improvements and new logic implementation to ensure the program’s adherence to predefined goals and metrics • The goal is to create a robust KYC program that can accurately identify good applicants while simultaneously preventing bad actors from entering our ecosystem • You will operationalize these recommendations through strong project management in partnership with Product, Risk, Data and others
Requirements
• 5+ years experience in fraud prevention, fraud and KYC strategy, and onboarding risk • 3+ years experience in business operations, program operations, program management, business consulting, finance, or similar analytical roles • Has excellent written and verbal communication skills to establish productive working relationships with staff and management at all levels • Deep understanding of fraud typologies and high risk signals to build fraud mitigation engines • Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI • Demonstrate ability to work in a complex organization to determine business and customer needs and to prioritize competing priorities • Experience working with cross-functional teams such as product managers, data analysts, operations analysts in building operations processes and systems • Deep experience in process management, continuous improvement, and process implementations that scale • Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment • Highly motivated self-starter with a desire to grow and learn • Have a strong understanding of Risk and onboarding operational processes • Be comfortable with decision making in a fast paced, ambiguous environment, while demonstrating curiosity and growth mindset
Benefits
• Competitive salary based on experience, with full medical and dental benefits 💸 • High potential for growth 📈 • Stock in an early-stage startup 🤩 • Flexible WFH and vacation policy 🏝 • Paid parental Leave 🐣 • Employee referral program 👯♀️👯 • 401K plan 💪🏻
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