Technical Support Specialist - Tier III
May 23
🏡 Remote – Anywhere in California
Description
• Engage directly with users, providing support and guidance as the primary liaison between client and development team. • Review and deeply investigate issues escalated from Tier I Support.
Requirements
• Strong knowledge of cannabis retail operations. • Ability to inspect web requests for troubleshooting purposes. • Basic understanding of SQL and Python for data analysis. • Familiarity with Postman or other request debugging tools for API testing. • Previous experience in quality assurance or a major support position for a complex product. • Proficiency in project management tools like JIRA. • Hobbyist level software development experience.
Benefits
• Medical, dental, vision, and other health insurance options. • 401K retirement savings plan. • Paid parental leave. • Paid company observed holidays. • Generous paid time off.
Apply Now
