Surrogacy Client Relationship Manager - Match Manager

August 8

Apply Now

Receive Emails with Similar Jobs

Conan

WebsiteLinkedInAll Job Openings

CONAN is a late night television show produced for TBS and hosted by Conan O'Brien$1. .$1

Late Night Television • Comedy • Being Awesome

10,000+

Description

• As a Match Manager, you’ll be responsible for supporting Intended Parents and Gestational Carriers throughout their surrogacy journey. • You are a “relationship” person who can navigate sensitive experiences while identifying creative solutions with high levels of emotional intelligence. • Utilize a team approach to manage 50 or more cases or “matches” of intended parents and their surrogate or egg donor. • This includes overseeing the logistics, administrative duties, and relationship management throughout the client Engagement. • Work as part of a team of other match managers, clinic coordinators, mental health professionals, and insurance specialists to manage the match from creation to post delivery. • Exhibit abilities managing people and projects to maintain efficiency and achieve results. • Utilize reports to analyze data and create, follow, and implement action plans to meet and exceed goals. • Develop relationships and knowledge to guide and educate clients and surrogates/donors on a journey that may include emotional, legal, and financial concerns. • You will have difficult conversations. • Provide first-class customer service by going above and beyond when necessary. • This might include scheduling an after-hours call or meeting or being available on a weekend for a time-sensitive issue. • Collaborate with medical providers and attorneys, facilitating the journey and proactively monitoring the surrogate or donor, while keeping the client updated weekly.

Requirements

• 4+ years’ experience in a similar position that focused on customer service, business negotiations or relationship management. • Some college, preferably in nursing, social work, psychology, teaching or business management. • Experience with the treatment options, emotional aspects, and logistics of the fertility industry – e.g., as a third-party coordinator, agency case manager, former surrogate/donor or former recipient/intended parent. • Ability to be open to people and a willingness to hear what others are saying. • A capacity for analyzing all aspects of a problem or conflict in order to gain insight, evaluate resources and make appropriate decisions. • The ability to prioritize activities and identify actions necessary to achieve objectives efficiently while helping others. • The ability to communicate in an efficient and effective manner, both written and orally. • People naturally like and trust you.

Benefits

• Generous PTO • Remote-first culture, with participation in in-person Employee Events • Travel for Employee Events • Medical, dental, vision, short- and long-term disability, basic life, and voluntary life • 401(k) with matching contributions • FSAs • Continuing education allowance • The opportunity to make a difference and help build families