Workday Business Systems Analyst

July 24

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Tech Firefly

WebsiteLinkedInAll Job Openings

Illuminating Solutions

IT Services • Software Development • Business Intelligence & Data Analytics • Web Application Development • Software QA

1001 - 5000

Description

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required • Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes • Lead complex software upgrade initiatives • Lead complex new software installations and enhancement requests • Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables • Continually identify areas of opportunity for automation and lead internal initiatives to implement them • Ensure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groups • Work with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments in sync with each other • Actively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancements • Collaborate with infrastructure and end user teams to develop data archive and purge strategies and implement them • Identify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutions • Identify trends and detect/anticipate problems early and act as a third level of support while mentoring and training junior staff members • Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records • Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences • Review system configuration and design options in order to make appropriate recommendations for system maintenance requests • Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients • Create and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issues • Participate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical software

Requirements

• 5 plus years of supporting process flow, configuration design and integration of complex Human Capital Management (HCM) systems i.e. Workday, Lawson, API preferably in a complex healthcare organization • Experience with Workday HCM software, Lawson, ADP, API software applications strongly preferred. • MUST have experience with Workday Finance and/or Workday Supply Chain Module • Experience working in healthcare industry

Benefits

• Subsidized Health Benefits • Vacation/PTO Days • 401k