Senior Partner Success Manager, OEM
March 12
🔄 Hybrid – Los Angeles
Description
• The first and most important role an OEM Success Manager (OSM) has is to develop a positive and trusting relationship with American Honda and its dealer partners. • The OSM is responsible to ensure strong platform usage at the OEM level as well as train the OEM field teams to ensure their dealer partners adopt Tekion’s Enterprise solution, demonstrate the value of the platform, illustrate how it positively impacts the dealers’ revenue, and increase/maintain high levels of usage at the dealerships. • The OSM proactively identifies best practices on how OEMs, and their dealer partners best utilize Tekion’s enterprise solution to create the most value. • Handle OEM partner inquiries and communication • Analyze dealer partner data to create KPIs and benchmarks in order to improve dealer workflows and ultimately customer experience • Evaluate, facilitate creation, and improve tutorials and other communication infrastructure • Work with other departments to identify opportunities for increasing efficiency or improving workflow processes within the organization based on the analyses above • Suggest new solutions or products to improve OEM and dealer partners’ operations • Anticipate customer needs based on projects in the pipeline • Prove their value, internally and externally, to promote business growth and profitability for all
Requirements
• Superb communication and interpersonal skills • Adaptable and able to quickly grasp and apply new info • Be a strategic thinker, persuasive communicator and able to embrace frequent change • Experience working in a customer service role • Knowledge of OEM and customer success processes • Highly organized, detailed, and a self-starter • Ability to travel (25%) within the USA • Work on-site in Torrance, CA 1-2 days per week
Benefits
• Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental, and vision coverage • Great benefits including unlimited PTO, parental leave, and free snacks and beverages • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper • Work on the latest and coolest technologies – everything is home-grown and built ground-up • A dynamic work environment with a strong sense of community and collaboration • The open and transparent culture that encourages innovation, rewards performance, and discourages hierarchy • Exciting opportunities for career growth and development
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