Account Executive
August 15
🏡 Remote – Anywhere in California
Description
• You will own all aspects of the client relationship – strategic and tactical – while driving member engagement in Transcarent Care Experiences. • Build trusted relationships with clients and stakeholders proactively managing service delivery to accomplish client goals of clinical quality and financial outcomes yielding satisfaction, profitability, and retention. • Own the client relationship from deal closure, through implementation, to ongoing success, assuring client loyalty as measured by high client satisfaction scores. • Become a trusted advisor to the client by developing a deep understanding of the client’s benefits ecosystem. • Develop, maintain and present quarterly and/or annual account development strategies. • Identify and advance growth opportunities to achieve attainable upselling objectives through a consultative selling approach. • Manage end-to-end renewal and retention strategy. • Leverage Salesforce to track activity and maintain an accurate pipeline and revenue forecast – rigor and discipline is a must. • Plan for and carry out highly effective client meetings and presentations that educate clients and consultants on Transcarent's end-to-end health and care experience platform. • Synthesize client reporting data that crafts a story of value delivery, clinical and financial outcomes, and overall performance. • Collaborate with the client and internal teams to develop a comprehensive marketing and member engagement strategy to increase member participation and utilization. • Identify and convert key client contacts into Transcarent advocates, securing their participation in reference activities. • Develop and lead client training, including open enrollment events, benefit fairs, union events, and leadership meetings, both onsite and virtual, to promote Transcarent services. • Champion client needs within the organization and inspire a company-wide culture of client success. • Form and implement predictable, repeatable, and scalable processes, establishing an infrastructure that integrates efforts and accountabilities to improve Client Success framework.
Requirements
• 10+ years’ experience in Client Success • Experience working in the healthcare or benefits industry with advanced knowledge of the employer health and wellness space. Start-up experience preferred. • Demonstrated record of accomplishment of high levels of retention, satisfaction, and expansion/revenue growth in the mid-market and/or labor market segments. • Experience developing and managing trusted advisor relationships with client stakeholders, including C-suite, to fully understand the client’s business strategy and measures of success. • Proven ability to drive change within complex organizations. Familiarity with TPA or Coalition client relationships a plus. • Strong analytical skills and data driven mindset focused on translating data into meaningful insights. • Flexibility and agility to work cross-functionally in a fast-paced environment. • A process-focused approach, with strong problem-solving skills and keen attention to detail. • Exceptional communication and presentation skills. • CRM experience, preferably Salesforce. • Ability to execute and prioritize multiple, competing priorities in a high growth environment. • Experienced with and able to effectively manage ambiguity. • Ability to travel at least 30% of the time, with overnight travel included. • Bachelor's degree in business or related field.
Benefits
• Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 12 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits
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