Onboarding Specialist
August 31
🏡 Remote – Anywhere in California
Description
• We are looking for a dedicated and detail-oriented Onboarding Specialist to join our team. • In this role, you will guide new CPA account launches through a seamless onboarding process, ensuring their successful integration into both the tvScientific platform and affiliate network. • Day to day, you’ll collaborate closely with other departments to coordinate resources (technical, creative, legal, finance), complete processes and address logistical needs. • To be successful in this role, you’ll need exceptional communication skills to effectively communicate our company’s culture, policies and procedures to new prospects coming through onboarding. • Additionally, you will facilitate connections between new accounts and the Account Management team, promoting collaboration and a sense of the partnership being set up for success. • If you’re passionate about affiliate and helping brands thrive, we invite you to join our team and contribute to tvScientific’s growth and success by creating a welcoming and inclusive onboarding program.
Requirements
• Proficiency in project management (at least 2-3 years of experience). • Experience with project management tools (Asana, Google, Jira). • Capable of holding others accountable to meet deadlines and uphold standards. • Experience within affiliate marketing with ability to confidently navigate major affiliate networks. • Basic knowledge of tracking integration (pixels, postbacks and MMPs). • Ability to articulate ideas and messages clearly to various stakeholders. • Strong verbal and written communication skills. • Experience working with cross-functional teams (Tech Ops, Account Management, Billing, Legal, Network Support Team). • Excellent organizational skills and the ability to prioritize tasks. • Experience managing multiple projects simultaneously. • Experience in managing client relationships and expectations. • Comfort with changing priorities and fast-paced environments.
Benefits
• Full health, dental, and vision insurance - up to 95% funded by the company for employees. • Employee stock option program. • Company-sponsored retirement plan with a matching contribution program. • 12 annual paid holidays (including 2 flexible days). • Generous PTO policy (get your work done and take the time you need). • A remote-first environment that allows employees flexibility to work from most places in the US.
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