Customer Care I

September 11

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Unbounce

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The only landing page builder to combine 10 years of conversion data with the power of AI ⚡️

Launching Landing Pages Without Knowledge of HTML, or Involving IT or Software Development • Unbounce Conversion Intelligence™ • AI-Powered Optimization With Smart Traffic • Leveraging Conversion Intelligence Insights To Create The Best-Performing Campaigns Every Time • Augmenting Marketers’ Innate Intelligence With AI Insights

201 - 500

💰 Series A on 2020-06

Description

• Unbounce, the leader in landing page and conversion intelligence • Insightly empowers sales, marketing, and project teams to build lasting customer relationships • Customer Care team plays a pivotal role within the Customer Loyalty division • Provide an unparalleled customer support experience across multiple channels • Foster ongoing engagement with Insightly CRM software

Requirements

• Be a customer service All-Star with a strong technical background • Eager to help our customers get the most out of our software • Willingness to go the extra mile to ensure our customers are 100% satisfied • Must be able to communicate clearly and effectively • Must have a great deal of patience. We are looking for someone who loves to help others • Must be able to listen to customers' needs effectively, document in detail, and escalate with urgency • Exceptional prioritization, multitasking, and organizational skills • Execute against defined processes • Familiarity with ticket-based support systems • Familiarity with Google Apps for Business • Excellent written and communication skills • Strong technical troubleshooting skills • Experience using cloud-based software and customer management tools • Eagerness to work in a startup environment with smart and humble peers • Both Mac and Windows environments experience • Midshift coverage, 12 noon to 830p Pacific Time • Bonus: Basic SQL knowledge, Basic understanding of HTML, Basic understanding of Java and Javascript

Benefits

💵 Compensation range you receive a competitive pay based on your experience and location. 🤝 Flexibility and time off 🩺 Health and wellness 🎓 Growth opportunities 🌟 More perks!