Uniphore
Your Conversational AI & Automation Platform for your contact center and sales organization.
Speech Recognition • Voice Biometrics • Enterprise Mobility • Digital Assistant • Customer Experience
501 - 1000
Product Designer
April 5
🔄 Hybrid – Bay Area
Uniphore
Your Conversational AI & Automation Platform for your contact center and sales organization.
Speech Recognition • Voice Biometrics • Enterprise Mobility • Digital Assistant • Customer Experience
501 - 1000
Description
• The Product Designer holds the crucial responsibility of molding the way our customers interact with our product across our range of enterprise applications. Operating as an individual contributor, this role directly reports to the Director of Product Design. The position involves a deep understanding of our business requirements, adeptly maneuvering through technical limitations, and skillfully choreographing the holistic functional design of our products. The overarching goal is to ensure an unparalleled user experience and attain a sophisticated design elegance.
Requirements
• 2-5 years of hands-on experience as a UX Designer, Product Designer, or Interaction Designer, or in similar roles • Bachelor’s or higher degree in Human Factors, Interaction Design, CS, or a related field • Understanding of Agile/SCRUM methodologies • Experience with Design System development, management and implementation • Proficiency in both qualitative and quantitative user research methodologies • Capability to independently steer the design process and execute substantial feature implementations • Strong ownership mindset, coupled with exceptional communication abilities, underscored by a deep commitment to achieving outstanding outcomes • Background in modern web and/or mobile UX design • Profound experience in the realm of Conversational AI and multi-modal user interactions • Mastery-level proficiency in utilizing diverse prototyping and design software tools • Noteworthy portfolio showcasing a rich array of work, demonstrating advanced aptitude in user-centered design thinking and creative problem-solving • Skill in conveying abstract concepts effectively to a diverse array of pivotal stakeholders • Willingness to embrace feedback and constructive critique, fostering a continuous improvement mindset
Benefits
• Support the design process working collaboratively with product managers, delivering well-considered solutions that cater to both consumer and enterprise needs. These solutions should align with business and product objectives, enrich customer value, and invigorate the entire team • Collaborate closely with product managers, engineers, and fellow design leads, contributing from the initial idea stage to project execution, across new and ongoing initiatives within the platform • Transform abstract concepts into tangible user journeys, wireframes, mockups, and prototypes that culminate in user-friendly and intuitive experiences • Envision and steer the ways in which our customers engage with our product and interact with our brand. • Employ a user-centric design methodology, taking the initiative to organize and facilitate user testing sessions, and subsequently conveying the insights gained to the team • Engage in productive collaboration with various stakeholders to gather input and refine your prototypes, thus contributing to the determination and enhancement of features and priorities • Flourish in a cooperative, dynamic, agile environment with rapid development cycles • Guide and mentor junior members of the design team, imparting knowledge of best practices in front-end development • Undertake strategic decisions regarding design and user experience, influencing the development of core functionalities and innovative features • Demonstrate a penchant for insightful inquiries, calculated risks, and the advocacy of novel concepts
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