Customer Success Manager - Bay Area

March 15

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unitQ

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Transform user feedback into exceptional customer experiences.

product quality • user feedback • quality monitoring • customer feedback • bug detection

51 - 200

💰 $30M Series B on 2021-09

Description

• Serve as the point of contact for customers and systematically track and address all customer questions and requests • Lead new customer onboardings working in close conjunction with Sales and Operations teams • Drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience • Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize unitQ's data across their teams • Deeply understand customers' perception of ROI and actively communicate ROI of the unitQ platform • Document and systematically track all activities for accounts and deliver feedback from customers to relevant internal teams • Track indicators of customer churn and drive contract renewals and upsell opportunities

Requirements

• At least three years in a customer-facing role • High-energy and passionate about making customers successful and helping them exceed their business goals • Program or project management experience ideally focused on onboarding or customer processes • Clear written and verbal communication skills, along with the ability to craft compelling presentations for both technical and business audiences • Customer empathy to listen and understand the unique needs of customers • The utmost integrity in your customer interactions and collaboration with unitQ team members • Adaptability to try new ways of doing things with the ability to learn from failures and move on • Experience working for a high-growth stage startup • Will work in our Burlingame, CA office on Mondays, Wednesdays and Thursdays unless at in-person customer meetings

Benefits

• Flexible/unlimited Vacation Policy • Medical coverage through BlueShield and Kaiser • Dental and Vision coverage through Beam • 401(k) Plan • Life Insurance • FSA and Dependent Care FSA Plans • $50/month internet/cell phone/equipment reimbursement • Generous leave policies • Thrive Market - company-paid membership and $50/month stipend (for remote US employees only) • Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit) • Continuing education reimbursement • Stock Options • Snacks and dog friendly office environment