Senior Manager - Strategic Customer Success

6 days ago

Apply Now

Receive Emails with Similar Jobs

Vanta

WebsiteLinkedInAll Job Openings

Vanta is the leading trust management platform that helps simplify & centralize security for organizations of all sizes.

SOC 2 • ISO 27001 • HIPAA • PCI • GDPR

201 - 500

💰 $40M Series B on 2022-10

Description

• Lead a team of strategic Customer Success Managers • Deliver successful onboarding, healthy adoption, advocacy and retention for Vanta’s customers • Develop a high performing team of CSMs focused on customer value • Influence design of upmarket CS strategy and develop repeatable methodology • Partner with Sales, Product and Marketing leaders to represent your team and customers • Drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification • Develop enablement programs ensuring team expertise in Vanta’s products and CSM skills

Requirements

• 5+ years of experience leading customer facing teams, preferably Customer Success or Account Management • A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team • Experience managing Mid-Market and Enterprise customers with complex product requirements and multiple levels of stakeholders • A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business • Strong critical thinking and clear communication skills • Demonstrate a history of making decisions using frameworks and backed by data • Thrive in a fast paced environment and can effectively lead teams through change • Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity • A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up

Benefits

• Industry-competitive compensation • 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks fully-paid parental Leave for all new parents • Health & wellness and remote workplace stipends • 401(k) matching • Flexible work hours and location • Open PTO policy • 9 paid holidays in the US • Offices in SF, NYC, Dublin, and Sydney