Head of Institutional Customer Success

August 22

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Varsity Tutors, a Nerdy Company

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Seamlessly connecting experts and learners in any subject, anywhere, anytime

Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet

501 - 1000

💰 $50M Series C on 2018-02

Description

• Responsible for leading an institutional customer success division and expanding Nerdy’s institutional business • Lead a team of customer success managers and drive effective implementation and support for our institutional customers across the United States • Build strong relationships with key district leaders and officials • Drive overall strategy and operations of the customer success division • Gather customer feedback to enhance product offerings and manage customer sentiment

Requirements

• Bachelor’s Degree • 10+ years of leading customer-facing organizations in a B2B customer success environment. Experience in edtech is a plus. • Proven experience leading and evolving teams. Ability to coach and develop teams. • Strong project management experience with the proven capability to lead cross functional teams to provide timely issue resolution. • Ability to influence through collaboration, persuasion, negotiation and consensus building. • Experience selling business cases to internal and client audiences • Strong empathy for customers, and a passion for education. • Understanding of and a desire to grow an organization. • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Strong customer relations skills and high emotional intelligence • Proficient in CRM systems (Salesforce or HubSpot preferred) • Proficiency in Google Suite, web-based presentation tools & video conference tools

Benefits

• Competitive Salary, Variable Compensation, and Equity (Restricted Stock Units) in the company • Healthcare Plans (Medical, Dental, Vision, Life) • 401k Company Matching Plan • Maternity, Paternal, and Adoption Leave • Remote Position • Flexible PTO • Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes) • Unique opportunity to help transform how the world learns!