Veza
The data security platform built on the power of authorization.
authorization • Cloud Security • identity security • access governance • privileged access
51 - 200
Director, Customer Support
3 days ago
🏢 In-office - San Francisco
Veza
The data security platform built on the power of authorization.
authorization • Cloud Security • identity security • access governance • privileged access
51 - 200
Description
• Lead project planning, issue resolution, and overall onboarding coordination. • Address critical issues promptly and effectively, ensuring timely resolutions. • Oversee and manage critical communications during the onboarding stages with key customers. • Drive strategic initiatives to continuously improve the customer journey and overall experience with Veza.
Requirements
• Bachelor’s Degree Required or Equivalent Experience • Minimum of 5 years in a senior customer-facing role, managing onboarding and deployment processes, preferably within a technical or solutions-oriented context. • Proven experience with hosted solution platforms, including private/public cloud IaaS, PaaS, and SaaS environments. • Demonstrated expertise in customer-centric problem-solving, with a successful track record of managing end-to-end project lifecycles and driving strategic initiatives to enhance the customer experience. • Strong management experience, including leading and developing teams, as well as overseeing and optimizing processes to improve efficiency and outcomes. • Flexibility to work outside of standard hours to collaborate with global IT Services teams. • Proven ability to gain consensus, set clear expectations, evaluate resources, and define agreed-upon boundaries. • Experience in driving strategic initiatives that enhance customer experience and engagement. • Understanding of IAM technologies and protocols (SAML, OAuth, SCIM), Governance, and Identity Providers (e.g., PingFederate, Okta, ForgeRock).
Benefits
• Competitive salary and equity packages • 401(k) retirement plan • Pre-tax health care, dependent care, and commuter benefits (FSA) • Flexible medical, dental, and vision benefits • Parental leave • Flexible Time Off • Monthly Connectivity Stipend
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