Linux Support Engineer
July 13
🏡 Remote – Anywhere in California
Description
• Solve escalated technical issues with customers via email and the occasional phone or video calls • Collaborate closely with Success, Product, Engineering, and other teams • Work with product and engineering to empower customers to resolve their own issues • Identify and implement improvements to the customer experience • Manage high-impact cross-functional projects • Be on-call for urgent system incidents
Requirements
• 4+ years in a Support Engineering or customer success role at a technical organization • Scripting experience using Bash, Python, or Go • Based in West Coast or Hawaii • Excellent verbal communication skills • Demonstrated ability to write clearly and effectively • Attention to detail – you sweat the small stuff • Ability to empathize with customers • Experience architecting, building, and delivering complex technical or non-technical systems from 0 to 1
Benefits
• Fully remote role • Opportunity to work with machine learning cloud infrastructure • Competitive salary • Equity
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