We help our clients care for their customers.
Contact Center • Customer Experience • Back Office • Customer Care • Customer Service
June 26
🏡 Remote – Anywhere in California
We help our clients care for their customers.
Contact Center • Customer Experience • Back Office • Customer Care • Customer Service
• Interviewing stakeholders from different profit centers to identify current state finance workflows • Review workflows including invoicing, cash application, AR processing, AP procurement and management, monthly close and reporting, treasury management, etc. • Requirements gathering
• Bachelor’s degree in a relevant field • Business Systems Analysis experience in finance/accounting • Strong finance knowledge and a working knowledge of GAAP standards • Business Systems Analysis experience working in the insurance industry a plus • BSA experience, including requirements gathering and documentation • Process flow diagramming experience • Six Sigma and process standardization/improvement experience a plus • Strong facilitation skills, and solid verbal and written communication skills • Strong Word and PowerPoint skills • Strong Excel skills, including familiarity working with a large dataset and getting useful insights out of it • Strong relationship building between internal customers, vendors, and employees • Client-facing experience
• N/A
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