Webflow
Webflow is the way to design, build, and launch powerful websites visually — without coding.
Responsive Web Design • Content Management System • Prototyping
501 - 1000
Customer Operations Manager
September 7
🏢 In-office - Bay Area
Webflow
Webflow is the way to design, build, and launch powerful websites visually — without coding.
Responsive Web Design • Content Management System • Prototyping
501 - 1000
Description
• Responsible for building the customer operations function from the ground up. • Develop customer operations strategy, ensuring operational efficiency and customer satisfaction. • Lead and manage a team of customer operations agents, establishing high service standards. • Oversee processes for order operations, invoicing, refunds, and customer interactions. • Monitor operations performance data to identify trends and drive improvement initiatives. • Collaborate with sales, service, and engineering departments for integrated customer operations.
Requirements
• Proven experience in building and leading a customer operations team in a direct to consumer business. • Strong leadership skills with the ability to scale from managing individual contributors to leading a larger team over time. • Excellent communication and interpersonal skills, with the ability to work collaboratively across departments. • Demonstrated ability to develop and implement customer operations strategies and best practices from the ground up. • Strong problem-solving skills and the ability to handle complex and escalated issues. • Experience in CRM management and process improvement. • Ability to work in a fast-paced, dynamic environment and handle ambiguity with ease. • Hands-on and humble approach, willing to step in and perform individual contributor work as needed.
Benefits
• 1X Sunnyvale offers food, showers, and outdoor activities. • Comprehensive relocation package.
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