Weedmaps
Weedmaps is the technology platform powering the cannabis industry.
Internet Technology • Software • Media Services • Marketing • Web Media
501 - 1000
Sales Support Associate, Temporary (Onsite)
August 14
🏢 In-office - Los Angeles
Weedmaps
Weedmaps is the technology platform powering the cannabis industry.
Internet Technology • Software • Media Services • Marketing • Web Media
501 - 1000
Description
• The Sales Support Associate provides administrative and technical support to our internal Sales Team and Clients. • Administrative support includes receiving cases through Salesforce and resolving them in a timely manner with exceptional quality. • Additionally this role will administer end-to-end review & execution of opportunities, updating account profiles, requesting credits, ad campaign configuration, creative asset collection, contract generation, and working with other departments to assist the sales team in the management of their accounts.
Requirements
• 0-2 years of experience in a B2B software support role • 1+ years of experience in a technical support role • Exceptional written & verbal communication skills • Efficient organizational skills and ability to multitask and prioritize in a high-volume, fast-paced environment • Ability to troubleshoot technical issues & think outside of the box and identify root causes • Resolve partner issues, identify and present workarounds, and communicate application enhancements • Strong technical aptitude in a SaaS environment • Experience troubleshooting and/or executing User Acceptance Testing in conjunction with technology department • Capable of quickly adapting to new responsibilities and meeting new expectations • Develop and maintain a working knowledge of industry trends and regulations • Proficient with Salesforce & Google Workspace • Minimal oversight required once instructions are provided • Experience managing digital assets and checking compliance against internal specs
Benefits
• Medical, Dental & Vision benefits: Employee - employer paid premium 100% • For plans that offer coverage to your dependents, you pay a small contribution • Supplemental, voluntary benefits • Student Loan Repayment/529 Education Savings - including a company contribution of up to $1,000/year • FSA (Medical, Dependent, Transit and Parking) • Voluntary Life Insurance • Critical Illness Insurance • Accident Insurance • Short- and long-term disability Insurance • Pet Insurance • Company-paid identity theft protection • Legal services platform
Apply Now