Weights & Biases
Developer-first MLOps platform.
deep learning • developer tools • machine learning • MLOps
51 - 200
Customer Support Engineer - Machine Learning
August 16
🏡 Remote – Anywhere in California
Weights & Biases
Developer-first MLOps platform.
deep learning • developer tools • machine learning • MLOps
51 - 200
Description
• Quickly respond to all inbound support requests including email, live chat and community forums • Triage bugs and requests based on customer type and severity of issue • Track inbound and outbound responses to ensure contact SLAs are being met • Maintain a fast response time for entire user base • Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features • Recognize trends in user messages to help identify areas of improvement in internal or external documentation • Learn W&B product features and build up knowledge base to resolve issues on your own
Requirements
• 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects • Python expert • Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools • A passion for connecting with real users and enabling them to be power users of the product • Good organization of assigned requests to oversee timely follow-up for every message • Work autonomously in a self-directed environment • Proactively find ways to improve processes and collaborate internally • Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team • Interest in machine learning
Benefits
• 🏝️ Flexible time off • 🩺 Medical, Dental, and Vision for employees and Family Coverage • 🏠 Remote first culture with in-office flexibility in San Francisco • 💵 Home office budget with a new high-powered laptop • 🥇 Truly competitive salary and equity • 🚼 12 weeks of Parental leave (U.S. specific) • 📈 401(k) (U.S. specific) • Supplemental benefits may be available depending on your location • Explore benefits by country
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