Vice President - Network Strategy and Operations

6 days ago

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Wheel

WebsiteLinkedInAll Job Openings

The virtual care platform for delivering consumer-centric care

Careers • Recruiting • Healthcare Recruiting • telehealth • telemedicine

201 - 500

💰 $150M Series C on 2022-01

Description

• Drive strategy for marketplace coverage and capacity planning and forecasting across Network Operations team and evolve the the model to drive network scale as the business grows • Responsible for consult pricing, clinician pay and achievement of company targets for take rate on consult revenue with Finance approval. • Closely monitor marketplace health and KPIs with Marketplace Operations team, provide path to escalation for issue resolution, and collaborate with Account Management on any required client communications • Oversee provider recruitment, onboarding and credentialing working closely with the Provider Operations and Healthcare Services teams with a focus on ensuring efficient and compliant supply recruitment, credentialing and onboarding • Collaborate cross-functionally across Sales, Solutions, Account Management, Clinical Strategy & Operations, Finance and R&D to understand enterprise client needs and the business impact of new programs to evaluate the impact to supply and demand forecasting • Drive annual and quarterly planning for Network Operations to define new strategies and iterate as market demands in order to ensure attainment of SLA performance within financial budget / goals • Partner with R&D to define and scope product-driven optimization for Wheel’s operations • Collaborate closely with Clinical Strategy & Operations team to monitor the provider lifecycle and utilization and identify areas for improvement • Lead any ad hoc analyses as may be needed

Requirements

• 10+ years of Operations experience, preferably managing capacity for an online healthcare marketplace or urgent care platform • Lead and collaborate cross-functionally with an Ownership mindset and accountability for outcomes • Analytical problem-solver who drives data-driven decisions • Experienced team leader with a minimum of 5-10 yrs of managerial experience • Expert at optimizing complex operations and intellectually curious about applying AI to drive efficiencies • Demonstrated expertise in data and modeling including SQL and Excel and experience in workforce planning and demand / capacity modeling • Strong interpersonal skills with proven ability to drive cross-functional alignment and effectively communicate with senior and executive leadership