Technical Account Manager - Majors & Enterprise (Southwest, TOLA, SoCal)
September 6
🏡 Remote – Anywhere in California
Description
• As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. • Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level. • Help customers develop Success Plans, outlining critical goals and key performance indicators. • Identify and address technical issues to ensure high levels of customer satisfaction. • Advocate for customer needs across various departments. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. • Maintain up-to-date functional and technical knowledge of the Wiz platform.
Requirements
• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer. • Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred. • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
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