Technical Onboarding Specialist

July 24

Apply Now

Receive Emails with Similar Jobs

Wodify

WebsiteLinkedInAll Job Openings

A fitness platform built to empower gym owners, coaches and athletes, around the world.

Software • Gym managment • Fitness • Customer Service • CrossFit

51 - 200

Description

• Drive customer value by utilizing technical expertise to configure and customize software solutions based on business needs. • Collaborate with cross-functional teams to help them understand technical features and the value they create for customers. • Gather customer feedback and escalate it for resolution, specifically for newer features. • Monitor customer satisfaction, engagement, and adoption metrics to identify areas for improvement and optimization. • Host working sessions with business owners to train and implement technical features. • Introduce and train clients on the Workflows feature and help implement it. • Internally support the onboarding division in identifying and escalating bugs. • Perform UAT and Regression Testing for new features.

Requirements

• 1-4 years of experience in a customer service or support-like role • Experience with Workato is strongly preferred • Excellent written and verbal communication skills • Strong critical thinking skills • High emotional intelligence • Strong attention to detail and ability to multitask • Ability to efficiently diagnose and remedy technical issues • Ability to build and maintain customer relationships

Benefits

• $70,000-$78,000/year salary, bonus, and equity plan • Medical, Vision and Dental Insurance plus company-paid disability and life insurance • 401(k) plan and FSA • Unlimited PTO • Team, social and philanthropy events • Gym/wellness reimbursement and commuter benefits • Location-agnostic (remote, hybrid, and in-office friendly!)