Account Manager - Remote

August 27

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Woolf University Malta

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American University in Malta | Malta Further and Higher Education Authority | ECTS | EQF

Computer Science • Data Science • Software Engineering • Cloud Computing • Business Administration

1001 - 5000

Description

• Drive revenue growth across existing partners in Europe and the United States by identifying growth opportunities for your partners (e.g. stacking educational content into a new degree pathway)• Upsell Woolf growth tooling• Serve as the primary point of contact for a portfolio of customers, providing ongoing support and building long-term relationships. • Engage in strategic conversations with partners to understand their evolving needs, identify new opportunities, and maximize value from Woolf’s platform. • Collaborate closely with the Customer Operations Team to respond to partner inquiries and ensure timely and effective solutions. • Develop and maintain quarterly account plans, conduct frequent partner meetings to review performance, and create action plans for growth. • Proactively educate partners on Woolf’s product features, ensuring they are equipped to leverage our platform to its full potential. • Be a responsive resource ("a Slack away") for partners' sales teams, enabling them to effectively position and sell Woolf’s products. • Contribute to ongoing refinement of Woolf’s sales strategies and operational processes, helping to build a scalable sales infrastructure. • Collaborate with cross-functional teams to ensure customer success, drive retention, and support long-term growth.

Requirements

• Bachelor’s degree required; advanced degree is a plus. • 5-7 years of experience in Customer Success or B2B Sales roles, ideally working with complex, technical products. • Proven success in upselling to SMB or Mid-Market clients. • Demonstrated ability to thrive in an early-stage startup environment with minimal direction, balancing speed with high-quality output. • Strong familiarity with CRM tools (Salesforce experience preferred). • Highly self-motivated, with strong organizational, time management, and prioritization skills. • A proven ability to quickly learn new tools and adapt to new challenges, combined with a growth mindset. • Excellent written and verbal communication skills with the ability to engage and influence stakeholders at all levels. • A competitive, results-driven attitude, paired with a collaborative, team-oriented approach. • Positive, enthusiastic attitude, with a passion for education and the future of learning.

Benefits

• Flexible PTO and working hours • Work from Home • Laptop