Solutions architect (pre-sales)
December 11, 2023
🔄 Hybrid – Manhattan
Description
• Every company grows differently, and we grow when we help our users write better, faster. • As a Strategic solutions architect, your objective will be to support our prospects in identifying, evaluating and validating ways in which Writer can make a meaningful impact to their business and the content they create. This is not just a consulting role, you’ll be spending a lot of time building and running proof of concepts for prospects. You'll be working with some of our largest prospecting customers to grow their usage of Generative AI and will be deeply embedded into our customers and prospects. • While reporting under the Customer Success organization, you will primarily serve the Sales team as their prospects evaluate Writer. You will provide technical expertise to uncover and validate use-cases, while also building proof of concept projects to validate Writer’s ability to meet a customer’s needs. • Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you. You'll be reporting to our Head of Solutions Architect.
Requirements
• 5+ years in technical customer facing roles, including 3+ years of experience in sales engineering, solutions architecting or even Product roles • Have worked with Fortune 500 customers for a high growth, B2B SaaS company • Experience with generative AI and prompt engineering is a huge plus • Nice-to-have: Python chops • Experience working with APIs • An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences • Highly versatile, can lead a discovery session with multiple stakeholders, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdles • Customer outcome oriented: a laser focus on delivering solutions that create meaningful business results • Tenured problem solver, able to identify the root cause of issues and work collaboratively to resolve • Experience working across many customer stakeholders and teams • Previously been a top-performing SA and have sold 1M+ deals in highly regulated spaces
Benefits
• Generous PTO, plus company holidays • Medical, dental, and vision coverage for you and your family • Paid parental leave for all parents (12 weeks) • Fertility and family planning support • Early-detection cancer testing through Galleri • Flexible spending account and dependent FSA options • Health savings account for eligible plans with company contribution • Annual work-life stipends for: • Home office setup, cell phone, internet • Wellness stipend for gym, massage/chiropractor, personal training, etc. • Learning and development stipend • Company-wide off-sites and team off-sites • Competitive compensation, company stock options and 401k
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