Case Manager, Business Operations

March 15

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Xometry

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Where Big Ideas Are Built

Direct Metal Laser Sintering (DMLS) • CNC Machining • Production Manufacturing • Rapid Prototyping • 3D Printing

1001 - 5000

💰 $75M Series E on 2020-09

Description

• Provide excellent customer and partner service by building relationships and partnerships • Apply first-hand technical knowledge on manufacturing design and production • Understand supplier capabilities and execute supplier oversight activities • Assess impact of manufactured part rejections and resolve cases • Manage customer complaints resulting in replacements • Report on status, risk, and efforts to recover troubled orders and jobs • Document all case activity in central database • Monitor integrity of supplier quality metrics • Interface with various teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction • Communicate effectively with key stakeholders • Participate in initiatives to simplify and automate complex processes • Perform work in compliance with quality and safety systems, policies, and procedures

Requirements

• Prior project management, supply chain, and customer service experience required • Minimum of 3 years related experience, preferably in manufacturing or operations • Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field preferred • Working knowledge of manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods • Capability of performing root cause analysis and identifying solutions to complex problems • Strong organizational skills and ability to work in a dynamic environment • Ability to multitask, meet deadlines, and support all supplier quality field activities • Strong communication skills both oral and written, ability to manage up and to the side

Benefits

• Fast-growing digital technology company • Disrupting the manufacturing industry • Opportunity to work on the edge and transform an industry • Part of a fast-moving team of technical professionals • Opportunity to improve supply chain problems • Opportunity to build relationships and partnerships • Utilize technical knowledge on manufacturing design and production • Opportunity to assess and manage supplier oversight activities • Opportunity to resolve customer complaints and manage replacements • Participate in initiatives to simplify and automate complex processes • Opportunity to work in compliance with quality and safety systems • Opportunity to work remotely