Contractor, IT Support, Santa Monica
2 days ago
🏢 In-office - Los Angeles
Description
• Your primary responsibilities include serving as the main point-of-contact for the Santa Monica office, executing tasks related to IT, A/V, and Facilities. • When not directly supporting the Santa Monica office, you will be responsible for contributing to remote support efforts for the greater IT firm via the a16z IT Service Desk. • The ideal candidate will have a wide breadth of knowledge across a variety of IT skills such as MacOS, Windows, iOS, Android, as well as common SaaS applications like Google Workspace and Slack. • Deliver top-notch, white-glove customer service across all technical systems within the firm. • Troubleshoot and resolve IT requests organization-wide, including executive-level support. • Oversee and manage access control systems, including issuing and deactivating badges, to ensure secure and efficient entry to the Santa Monica office. • Provide comprehensive IT and AV support for onsite events, ensuring all technical requirements are met and any issues are promptly resolved to guarantee smooth and successful event execution. • Actively contribute to projects and tasks using the IT Team's project management software. • Follow guidance and best practices as outlined in the IT team's documentation and knowledge base articles, and contribute suggestions for improvements. • Reprioritize tasks as needed to ensure smooth operations. • This is a 3-month contract opportunity.
Requirements
• 4+ years of experience in systems, networking, or security administration, including client-facing IT Help Desk roles with a demonstrated track record of excellence and increasing responsibilities • Possess a growth mindset, be tech-savvy, resourceful, optimistic, and proactive, always ready to serve in any situation • Strong troubleshooting skills to diagnose, identify, and resolve technical issues effectively • Exceptional verbal and written communication skills • Ability to work efficiently with senior-level executives • Demonstrated ability to prioritize and execute tasks in high-pressure environments • Proficiency in MacOS and Windows is required • Strong skills in iOS are required; Android skills are preferred • Experience with SaaS administration tools is preferred (e.g., Okta, JAMF, Google Workspace) • Experience with Zoom, Zoom Rooms, and integrated Audio/Visual systems is preferred • Familiarity with networking concepts and protocols is preferred (e.g., DHCP, DNS, RADIUS)
Benefits
• We do only first class business and only in a first class way • We take a long view of relationships, because we are in the relationship business • We believe in the future and bet the firm that way • We are all different, we recognize that, and we win • We celebrate the good times • We do it for the team • We play to win
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