Staff Technical Account Manager

August 7

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Airwallex

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Empowering businesses to grow beyond borders

Fintech • Card • Business Account • API • Multi-currency Wallet

1001 - 5000

Description

• As a Technical Account Manager (TAM) at Airwallex, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across our full payment solutions suites. • This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for our most valued enterprise customers. • Within the Merchant Services team, TAMs contribute significantly to ensuring the success of key enterprise customers in optimizing their adoption and integration of Airwallex products. • Serving as a strategic expert, TAMs offer guidance on the entire suite of Airwallex products and the customer's architecture. • This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. • TAMs actively engage at the account level, providing recommendations and proactive advice throughout the post go-live ramping experiences. • Additionally, TAMs work cross-functionally across internal Airwallex teams and provide an elevated support experience for our strategic clients.

Requirements

• Bachelor's degree in a STEM discipline, with strong academic achievements • At least 5 years of experience working in an engineering, technical support, or technical account manager role • Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment • Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver • Thorough understanding of the software development lifecycle and API architecture • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers • Knowledge of the payments domain / financial services will be advantageous • Experience working with data. You can analyze transaction patterns and use these insights to drive improvements and optimizations • Strong organizational skills and self-starting mindset • Experience integrating RESTful APIs into web applications

Benefits

• Offers Equity • Offers Bonus