Technical Account Manager, Enterprise

May 1

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Plato

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Plato connects engineering managers with mentorship from experienced engineering leaders.

Management • Engineering • Hiring • Onboarding • Conflict Solving

11 - 50

Description

• As a strategic technical advisor, consult with clients on customization options, system integrations, and optimization strategies to enhance the performance of our platform per customer needs • Ensure the best on-boarding process for new clients to drive healthy product adoption • Own end to end aspects of customer relationship, from onboarding to ensuring value for customers by mapping their desired outcomes to the platform’s capabilities • Provide support and recommendations on best practices on utilizing our platform • Empower customer manufacturing operations teams to use our product as independently and efficiently as possible • Be proactive in identifying and solving client challenges • Report on product performance and provide customer feedback to Plato’s product and engineering teams to influence product roadmap • Define and document best practices around client engagement

Requirements

• ~10 years work experience, with 3-5 years in a technical account management or similar role at a startup • Strong technical aptitude and hands on experience with business intelligence, data analysis, generating data queries, creating simple plots, defining KPIs, understanding statistical concepts, etc. • Customer-focused mindset with a passion for delivering exceptional technical support and consultation • Excellent written and verbal communication skills, with the ability to effectively communicate complex technical information to non-technical stakeholders • Top tier project management skills, with experience taking ownership, driving progress and escalating blockers • Able to maintain a high level of productivity, manage competing priorities, and work effectively under the pressure in a fast-paced, ambiguous environment • Excited for the opportunity to define and document an account management process from the ground up • Willing to travel 3-6 days per month • Valid passport or ability to obtain one