Customer Success Manager

June 3

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Amplemarket

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Magically simplify the way you discover, engage, and convert your next customers.

sales • ai sales • sales engagement • lead generation • sales operations

51 - 200

💰 $12M Series A on 2022-04

Description

• Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels • Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals • Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions • Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more • Identify expansion opportunities and manage upsell initiatives • Proactively monitor account health to identify risks early and be proactive at mitigating churn • Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams • Contribute to process improvements by helping to define and refine customer success workflows and best practices

Requirements

• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment • A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes • Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors • A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy • Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environment • Excellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectively • Analytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers • Solid project management experience to ensure smooth customer onboarding and ongoing success • Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business • Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams

Benefits

• Nice work environment • Competitive Salary • Health Insurance • Stock Options • Annual Company Trip in a secret location • and more!