Onboarding Manager
Yesterday
🏡 Remote – Anywhere in California
Description
•Own the customer journey from the onboarding kick-off through the ongoing scaling of their business. •Track and optimize the onboarding journey on their path from domestic to global compliance, supporting them through video calls and email communication. •Be a product expert who is able to navigate customer questions and guide them to success on how to utilize Anrok. •Proactively engage with data to monitor and support customer growth without getting in the weeds. •Partner with our Tax and Solutions Engineering team to resolve any roadblocks that might arise. •Develop new operational processes, playbooks, and tracking mechanisms to scale onboarding for customers as our team continues to grow. •Help support and execute strategic projects related to improving efficiency and enabling our customers to self-serve.
Requirements
•5+ years of experience in implementation, account management or customer success roles at a top-tier tech start-up. •Strong project management and communication skills that ensure you are able to manage numerous complex projects with a multitude of relationships. •Enjoy designing new processes, documentation and influencing product decisions, especially when the process is collaborative. •Thrive in a cross-functional environment partnering with sales, product, engineering, marketing, and tax teams. •Entrepreneurial attitude and passion to build a business from the ground up. •Experience working with billing systems like Stripe, Quickbooks, Netsuite, Xero and more. •Strong written and verbal communication skills, and the ability to stay organized, are a must.
Benefits
•The equity upside of an early-stage startup with the product-market fit of a later-stage company. •Daily lunch and snacks for those working out of our San Francisco office. •Medical, dental, and vision insurance covered 100%. •One Medical membership covered, flexible sick benefits, and more. •Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with. •One Medical annual membership. •Bi-annual team offsites and optional quarterly gatherings at the SF HQ office. •Home office setup stipend to ensure you have the equipment you need to thrive at work.
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