Ghost
Building the world's most powerful platform that transforms how inventory is bought and sold.
51 - 200
Customer Success Associate
July 4
🏢 In-office - Los Angeles
Ghost
Building the world's most powerful platform that transforms how inventory is bought and sold.
51 - 200
Description
• Support Ghost’s Account Managers with client service, including responding to requests for information, processing platform-based actions, reporting requested metrics • Work with operations team to track shipments’ arrival date to customers • Post transaction problem resolution, including investigating damages, shortages and chargebacks • Coordinate financing terms and order status with accounting • Work with accounting to ensure deposits, invoices are paid in a timely manner • Maintain effective internal and external relationships by using professional communication and efficient processes • A plus: manage data to ensure accuracy in client and financial records • A plus: work with logistics team to manage supply chain and shipments
Requirements
• Detail-Oriented: Meticulous attention to detail in tracking shipments and handling invoices. • Proactive: Takes initiative to improve processes and solve problems independently. • Strong Communicator: Excellent verbal and written communication skills to coordinate effectively with multiple departments. • Problem Solver: Ability to troubleshoot and resolve shipment issues promptly and efficiently. • Organized: Strong organizational skills to manage multiple tasks and deadlines. • Collaborative: Works well in a team environment and can build positive relationships with colleagues and clients. • Customer-Focused: Commitment to providing excellent service and support to internal and external stakeholders. • Flexible: Adaptable to work in a fast-paced and dynamic environment. • Technically Proficient: Comfortable with logistics software and accounting systems. • Ethical: Demonstrates integrity and maintains confidentiality in handling financial information.
Benefits
• Medical, Vision, and Dental with some plans covered at 100% • Competitive compensation and equity structure • 401K • Unlimited FTO • Monthly catered lunch
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