Head of Client Success

2 days ago

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ARIVE

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ARIVE is a loan origination software, point of sale, products and pricing engine, and so much more.

mortgage • mortgage brokers • fintech • finance • software

51 - 200

Description

• The Head of Client Success will be a pivotal leader at ARIVE, responsible for ensuring our clients achieve maximum value from our platform and become strong advocates. • This role will oversee Onboarding, Support (including Phone Support), Learning & Development (L&D), and Customer Engagement and Adoption. • The ideal candidate will be a strategic thinker with a passion for client advocacy and a proven track record in driving client satisfaction, product adoption and retention. • Collaborate closely with the ARIVE sales team and other internal departments such as development, marketing and product teams to enhance client success efforts and support our collective goals.

Requirements

• Bachelor’s (or higher) degree in Business, Marketing, or a related field; or equivalent combination of education and experience required. • 12+ years minimum experience in client success, customer experience, or related roles, with at least 5 years in a leadership capacity. • MUST have 10+ years experience in the mortgage industry with a deep understanding of wholesale lenders, mortgage brokers and the overall origination process. • Strong leadership and people management skills, with the ability to inspire and motivate a team. • Must be active on social media (Linkedin, Facebook, etc) • Excellent communication and interpersonal skills, with the ability to identify and provide value proposition for varying client needs • Ability to thrive in an unstructured, fast-paced environment and efficiently manage time to focus on essential activities. • High level of integrity and a strong commitment to building a successful company and nurturing customer relationships. • Past experience in HubSpot CRM, Broker LOS, such as Calyx Point, LendingPad, Encompass, Lender TPO is a strong plus • Ability to analyze data and metrics to drive informed decision-making. • Ability to travel up to 20% (office travel, industry-related conventions, networking events, trade shows, etc)

Benefits

• Competitive salary and performance-based bonuses with generous equity grant • Comprehensive health, dental, and vision insurance with 401K match • Remote work flexibility • Opportunities for professional growth and development • A supportive and inclusive company culture