Enterprise Customer Success Manager

2 days ago

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Anthropic

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Anthropic is an AI safety and research company working to build reliable, interpretable, and steerable AI systems.

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Description

• As an Enterprise Customer Success Manager, you will help Anthropic’s customers harness the transformative potential of LLMs to improve their products and services. • You’ll be responsible for driving consumption and net expansion within accounts through the rollout of new use cases and deepened relationships with your customers. • You will also inform Anthropic's product roadmap by conveying key customer insights to our product and engineering organization.

Requirements

• Have 8+ years in a Enterprise or Strategic Customer Success role where you consistently met or exceeded net expansion targets. • Possess technical acumen, confident explaining complex topics to customers in all roles and levels. • Have an ability to present and position complex products persuasively, especially when engaging with executives. • Have a knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player. • Are a cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs. • Are a natural relationship-builder who brings structure and best practices to complex customer environments. • Have a strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities. • Have a passion for AI and interest in responsible development of advanced systems.

Benefits

• Optional equity donation matching. • Comprehensive health, dental, and vision insurance for you and all your dependents. • 401(k) plan with 4% matching. • 22 weeks of paid parental leave. • Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more! • Stipends for education, home office improvements, commuting, and wellness. • Fertility benefits via Carrot. • Daily lunches and snacks in our office. • Relocation support for those moving to the Bay Area. • Private health, dental, and vision insurance for you and your dependents. • Pension contribution (matching 4% of your salary). • 21 weeks of paid parental leave. • Health cash plan. • Life insurance and income protection.