Authentic8
The Silo Web Isolation Platform from Authentic8 enables anyone, anywhere, on any device to utilize the web without risk.
Browser Security • Internet Security • Browser Isolation • Threat Intel • managed attribution
51 - 200
Customer Success Account Manager
September 7
🏡 Remote – Anywhere in California
Authentic8
The Silo Web Isolation Platform from Authentic8 enables anyone, anywhere, on any device to utilize the web without risk.
Browser Security • Internet Security • Browser Isolation • Threat Intel • managed attribution
51 - 200
Description
• Manage Authentic8 customers’ contracts and solutions for mission success • Act as intermediary between customer requirements and Authentic8 functions • Lead customer communications regarding renewal, quoting, escalation, quarterly business review • Work with deployment/support teams for successful deployment • Understand customer’s mission and objectives while ensuring product effectiveness • Develop materials for and conduct regular business reviews • Identify satisfaction issues, user opportunities, and service enhancements • Contribute beyond role and lead strategic initiatives to improve customer experience • Help craft strategy for engagement model for different customer segments
Requirements
• Bachelor's degree and a minimum of 2 years of experience working in Client Success • Competence with SFDC • Client Success/Relationship Management experience • SaaS background
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