Customer Experience Agent

July 13

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Aventon

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We enable people to find happiness through motion. Ride more. Be happy.

High-Performance Bicycles • Bicycle Components • Engineering & Design • ebikes • Electric Bicycles

51 - 200

Description

• Product Knowledge: Develop a strong understanding of electric bike models, features, and specifications to effectively assist customers with their product-related questions • Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat to address inquiries, order status, technical issues, and product information • Troubleshooting: Offer technical support and guidance to customers experiencing issues with their electric bikes, collaborating with the technical team to resolve complex problems • Order Processing: Process orders, returns, and exchanges accurately, ensuring a seamless purchasing experience for customers • Warranty Claims: Assist customers with warranty claims, ensuring the proper documentation and procedures are followed for quick resolution • Communication: Maintain clear and professional communication with customers, keeping them informed about the status of their inquiries and orders • Problem Resolution: Investigate and resolve customer complaints and concerns, striving to provide satisfactory solutions • Feedback Collection: Gather customer feedback to identify opportunities for product or service improvement, and report these insights to the relevant teams • Knowledge Sharing: Stay up-to-date on industry trends, electric bike technology, and company products to provide customers with the most accurate and current information

Requirements

• High school diploma or equivalent (some college education may be preferred) • Strong communication and interpersonal skills • Basic understanding of electric bike technology and components • Excellent problem-solving abilities • Customer-focused with a commitment to providing outstanding service • Ability to handle customer inquiries and concerns professionally • Basic computer skills for order processing and data entry • Willingness to learn and adapt to evolving product offerings and customer needs • Previous customer service experience is required

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service