Bazaarvoice
Building smarter shopper experiences across the entire customer journey.
eCommerce • Retail • user-generated content • Brands • Shopper Advertising
1001 - 5000
Client Success Manager - SMB
August 30
🏡 Remote – Anywhere in California
Bazaarvoice
Building smarter shopper experiences across the entire customer journey.
eCommerce • Retail • user-generated content • Brands • Shopper Advertising
1001 - 5000
Description
• Critical client-facing role managing a portfolio of accounts • Drive adoption, increase satisfaction, and identify opportunities for expansion • Advise clients on maximizing value from Bazaarvoice products • Observe trends and develop best practices • Manage client lifecycle using productivity tools • Promote new feature adoption to enhance client satisfaction
Requirements
• 3-5 years in an entry level account management or client-facing role • Skillful in time management, organizational systems, and prioritization • Sufficient in meeting deadlines and expectations with minimal supervision • Basic experience with Microsoft Office and Google suites • Confident and solid written and verbal communication • Comfortable communicating across multiple methods with both known and unknown points of contact • Curious mindset and strong desire to learn • Experience with Gainsight a plus, but not required • Experience with software, online and/or other marketing/eCommerce technologies a plus, but not required
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