Implementation Engineer

2 days ago

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BeyondTrust

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Protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.

Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt

1001 - 5000

💰 Private Equity Round on 2021-05

Description

• Gain a thorough understanding of the customer’s network, information, and security systems. • Review the scope of work with customers to ensure implementation expectations will be met. • Implement the agreed upon design and architecture that best fits the customer’s business goals. • Provide all knowledge transfer and support to the customer during the project engagement, including installation, configuration, and use case scenario implementations. This will include both remote conferencing and/or onsite travel. • Provide troubleshooting during the engagement and assist with post sales technical questions and concerns. • Escalate necessary bugs to the support team for resolution. • Escalate necessary feature requests to Product Management for resolution. • Assist the sales team with technical questions/issues. • Provide training during shadowed engagements. • Implement products in accordance with BeyondTrust methodology. Review and provide feedback on existing documentation. • Play an active role within the BeyondTrust technical community, and support colleagues where required. • Contribute to the ongoing development of our products by collecting feedback from our clients.

Requirements

• Bachelor’s Degree in Computer Science, Security, or Information Technology fields, or related job experience. • Experience as an implementation or delivery consultant within the Information Technology Sector. • Experience delivering technical consultancy to a range of technically experienced senior managers and project investors. • In depth knowledge of at least one of Windows Server, Unix, Linux, and/or MAC operating systems. • In depth knowledge of enterprise-wide networking protocols & ports for both Windows and Linux environments. • Knowledge of Active Directory and Group Policy. • Knowledge of MS SQL Server. • Knowledge of Firewall, IDS, IPS, Antivirus, and vulnerability assessment. • Knowledge of client and server relationships including Microsoft Windows workstation to/from Windows server and/or UNIX/Linux servers. • Knowledge of Virtualization/Cloud suites - at least one of VMware, Azure, and/or AWS. • Knowledge of LAN, WAN, routers, switches, proxy servers. • Strong dedication to customer care. • Strong team interaction skills. • Excellent communication skills – able to communicate with customers, both verbally and written. • Ability to understand and analyze customer technical needs. • Must have good initiative and assertiveness.