Customer Success Specialist - Transactional Lawyer Experience Required

June 18

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BoostDraft

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The first assisted document editor for legal professionals

LegalTech • Legal document • Document editor • C# • Rust

11 - 50

Description

• As the first Customer Success in the US,  • Develop user manual / training material for users to utilize BoostDraft • Understand the attorney's work and provide an explanation of which BoostDraft features are useful in each case. • Conduct interviews with customers to understand inefficiencies in their daily work, categorize pain points, and collaborate with Product Managers to put new features on the product roadmap

Requirements

• Minimum 2 years of working experience as a transactional lawyer • Strong interest in working at an early-stage startup and cutting-edge technology • Good at writing and explaining features. Eager to develop user manuals and onboard videos • Highly skilled in soft communication and the ability to handle complex request

Benefits

• Great learning opportunities await as you work closely with the founders and exceptional team members from one of the world's top companies. • Experience working in a diverse, highly international environment, collaborating with individuals from regions including the US, Canada, Taiwan, Japan, Singapore, China, and others.   • Engage in numerous opportunities to interact with industry leaders who are dedicated to delivering products that offer an exceptional user experience. • Embrace total freedom with our fully remote setup, ensuring you have the flexibility to define and manage your work-life balance effortlessly.