Customer Success Manager

August 10

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Budderfly

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Budderfly is the fastest-growing Energy Efficiency as a Service company in the United States.

Energy Management • Demand Response • Cloud Computing • EaaS • Energy Efficiency

51 - 200

💰 $5M Debt Financing on 2022-06

Description

• Responsible for driving Brand specific (or brand-oriented) success for all existing Owners, customers on the program as well as successful support of onboarding new Brand owners ensuring elite service and support through the customer journey • Expand and upsell existing customers by providing excellent communication, service and onboarding/installation experience • Build strong client relationships at the executive level to maintain current business and assist in the acquisition of new customers/locations through referrals • Communicate with executive level contacts at our largest customers to ensure that their needs are understood and addressed to best support the Brand’s customer base • Collaborate with internal departments to ensure that customer requests are fulfilled, and projects are going to plan, and we are regularly communicating with our customer • Resolve complaints & keep track of all processes/requirements that pertain to the client’s needs • Solve problems for customers by understanding and exceeding their expectations through proactive (and automated) communication approach methodologies • Perform regular customer specific check-ins to aid in increased satisfaction. Set up and run customer meetings that proactively demonstrate our value to them and cover billing, capital investments, energy savings, new offering, supply options & related topics to meet expectations. • Track all interactions with Brand’s customers using our CRM • Collect and analyze data concerning consumer behavior to understand changing needs • Conduct regular reviews with the customer going over program performance • Travel as needed to meet with customers

Requirements

• McDonald’s Operational experience preferred • Bachelor’s Degree or related Energy industry experience • Extensive experience building and managing C Level relationships with clients in an Executive Sales or Account Management role • Ability to understand and assist in meeting customers’ company sustainability goals Detail oriented, organized, thorough and productive • Ability to use multiple tools to fully understand internal and external customer issues and business needs • Ability to prioritize and support multiple customer projects simultaneously • Strong problem-solving skills • Able to work independently • Strong interpersonal, analytical, oral, written communication, and presentation skills

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment • Competitive pay • Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance • Opportunity to work as part of a team that values its members and works together to achieve positive change.