SMB Onboarding Specialist
2 days ago
🏡 Remote – Anywhere in California
Description
• As an SMB Onboarding Specialist, you will guide SMB clients through the onboarding process. • This role is crucial for setting the tone of the customer relationship, providing excellent customer experience. • Ideal for customer-centric professionals who excel at problem-solving, communication, and process optimization.
Requirements
• Experience: 2-4 years of experience in a customer-facing role, ideally in onboarding or customer success within a tech company. • Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner. • Problem-Solving: Strong problem-solving skills with a customer-first mindset. • Tech-Savvy: Comfortable using CRM tools, project management software, and other technology platforms. • Process-Oriented: Highly organized with a keen eye for detail and process improvement. • Adaptability: Ability to thrive in a fast-paced startup environment and manage multiple priorities.
Benefits
• Competitive compensation • Remote-First work environment • Medical, Dental, Vision insurance • Learning and Development Stipend • Generous PTO
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