Customer Success Manager

August 17

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CaptivateIQ

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The agile commission solution. We're hiring!

Software • Sales Commissions • SaaS • Internet • Payroll

201 - 500

💰 $100M Series C on 2022-01

Description

• Serve as the primary point of contact for assigned client accounts, providing dedicated support to address their needs and ensure their success. • Act as an advocate for clients within the organization, representing their interests and ensuring their needs are addressed promptly and effectively. • Collaborate closely with internal teams, including sales, professional services, and support, to align efforts and deliver seamless, effective solutions that meet client needs. • Present accurate weekly forecasts to leadership, highlighting customer trends and potential impacts on business objectives. • Own the renewal process, working proactively with clients to ensure their continued satisfaction and commitment. • Build an in-depth understanding of the customer's business to identify and pursue upsell and cross-sell opportunities within existing client accounts to maximize revenue and expand the scope of services provided. • Monitor and track account health, performance metrics, and customer satisfaction levels, taking proactive measures to address any issues or concerns to ensure client success. • Stay informed about industry trends, market developments, the competitive landscape, and company strategy to provide clients with relevant insights and maintain a competitive edge.

Requirements

• 2-4 years of experience in account management, customer success, or a similar role. • Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer service. • Strong interpersonal and communication skills, with the ability to manage contract negotiations and objection handling all the way up to the CEO. • Strategic thinker with the ability to identify opportunities, solve problems, and drive results. • Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. • Ability to work independently in a fast-paced startup environment. • Experience working cross-functionally with Product, Support, Marketing, Billing, and other functions.

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents • Flexible vacation days and quarterly mental health days so you can recharge • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal) • One time work from home stipend & annual stipends for professional development and caretaking • Virtual team lunches to keep you connected • (US-ONLY) 401k plan to participate in and save towards the future • Newest Apple products to help you do your best work • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent