Director of Customer Success

September 4

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Spacelift

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Spacelift is an infrastructure-as-code (IaC) management platform for Terraform, OpenTofu, Terragrunt, and more.

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Description

• Develop and execute a comprehensive customer success strategy that aligns with Spacelift’s goals and drives customer satisfaction, retention, and growth. • Build and maintain strong relationships with key customers, understanding their business needs and goals. • Oversee the customer onboarding process, ensuring a smooth transition from sales to implementation. • Define and track key performance indicators (KPIs) for customer success. • Collaborate with Sales, Product, and Support teams to ensure a cohesive approach to customer success. • Address and resolve escalated customer issues and concerns promptly and effectively. • Collect and analyze customer feedback to identify opportunities for improvement.

Requirements

• Proven experience (7+ years) in customer success, account management, or a related field, with a strong track record of managing teams and driving customer satisfaction and retention. • Deep understanding of SaaS or DevOps platforms, with the ability to translate technical concepts into business value for customers. • Exceptional leadership and team management skills, with experience building and developing high-performing teams. • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and performance improvement. • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. • Experience working in a fast-paced, high-growth environment, with a proven ability to adapt to changing priorities and drive results.

Benefits

• Competitive salary and equity package • Medical, dental and vision plans for employees and any dependents • 401k Pension Plan • 26 days of paid time off annually + local bank holidays • Flexible working hours and a healthy 40-hour workweek • Awesome monthly allowance to spend on benefits • Company offsites • Work from anywhere in the US. We are a full-remote company • Work in an international, diverse, dynamic, and passionate team with a friendly and supportive company culture