Turning data chaos into insights for hundreds of clinical trials and thousands of datasets.
Genomics • Flow cytometry • Data sciences • Metagenomics • Translational Research
August 29
🏡 Remote – Anywhere in California
Turning data chaos into insights for hundreds of clinical trials and thousands of datasets.
Genomics • Flow cytometry • Data sciences • Metagenomics • Translational Research
• Drive customer retention and growth • Support product onboarding and user adoption • Serve as the voice of the customer • Manage risk and opportunities/threats • Use data to monitor customer engagement • Coordinate cross-functional teams under common goals/objectives
• Bachelor's degree in a related field; MBA or advanced degree preferred. • Minimum of 8 years of relevant experience customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. • 3 years of experience in customer success with SaaS or PaaS solutions. • Experience working in the life sciences industry, with preferred experience working in the R&D space for clinical drug development with pharma or biotech customers • Experience working in a startup environment or in a scaling division within a larger organization. • Experience managing accounts and customer relationships, with successful track record of retaining and growing accounts • Excellent communication skills, with the ability to present complex ideas clearly and persuasively. • Exceptional critical thinking and problem-solving skills, with the ability to synthesize complex information into actionable insights. • Demonstrated ability to communicate with both technical and non-technical stakeholders.
• Discretionary annual bonus • Health insurance • Retirement savings benefits • Life insurance • Disability benefits • Parental leave • Paid time off for sick leave and vacation
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