Supervisor, Solutions Engineering

September 5

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Cars.com

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Driving the future of automotive retail.

Digital Marketing • Automotive Online Advertising • Automotive Industry • Mobile Marketing • Automotive Online Marketplace

1001 - 5000

Description

• Lead the T1 Solution Engineering team at Cars Commerce • Create loyal, win-win relationships with customers • Responsible for execution of client requests, updates and maintenance • Focus on improving team performance metrics and operational processes

Requirements

• Must have a high school diploma or general education degree (GED), College degree preferred • At least four years of customer service or call center experience necessary; or equivalent combination of education and experience. • Experience in the Automotive, SaaS or MarTech industries a plus • B2B customer support experience a plus • Required completion of platform & product certifications • Experience with Salesforce, Wordpress and Slack • High level of competency with all proprietary technical solutions (or equivalent external experience in MarTech or SaaS industries)

Benefits

• Medical, Dental & Vision Healthcare Plans • 401(k) with Company Match + Immediate Vesting • New Hire Stipend for Home Office Set-Up • Employee Stock Purchase Program • Generous PTO • Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day