Senior Client Systems Engineer

July 25

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Cellares

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Accelerating Access to Life-Saving Cell Therapies

biotech • biotechnology • cell therapy • manufacturing • software

51 - 200

💰 Series C on 2023-08

Description

• Ownership and administration of Intune, Jamf, Atlassian Jira/Confluence, SharePoint, Zoom/Teams Video Conferencing Systems, Slack, O365, Okta, and lead new client system implementations/deployments • Design, automate, and optimize IT systems and processes to create a scalable efficient team • Escalation point for all client systems related issues and requests • Provide Tier 1 to Tier 3 desktop and mobile device support to all employees • Imaging and deployment of new Mac and Windows systems • Onboarding and offboarding users in systems • Onboarding/training of new hires in person and remotely • Manage Life cycle for company assets (Procure, manage, dispose of company hardware) • Support & administration of Mac and PC client systems and peripherals • Support for all Cellares provided applications and tools • Conference Room maintenance and AV support (Zoom/Teams apps and equipment) • Support and maintain network infrastructure in collaboration with the Network Team • Support for all IT related issues pertaining to Cellares lab equipment HW/SW • On-call Desktop support rotation

Requirements

• 10+ years of related industry experience in IT end user support, specifically in the area of client systems implementations/administration and Windows/Mac operating systems • Prior experience with ITSM • Prior experience administering MDM solutions for both Mac and Windows • Prior experience administering Google Workspace including integrations • Prior experience using OKTA workflows • Prior experience administering Azure/Teams/O365/SharePoint • Prior experience administering and setting up equipment for Zoom or other Video Conferencing Systems • Ability to work independently and make decisions based on IT best practices • Excellent communication with leadership and team members • Excellent documentation skills with emphasis on procedures and configurations • Self-awareness, integrity, authenticity, and a growth/entrepreneurial mindset • Onsite 5 days a week