Senior Staff Customer Systems Analyst

July 30

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Checkr, Inc.

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We're building a fairer future by designing technology to create opportunities for all.

Background screening • Motor Vehicle Reports • Criminal Searches • API • FCRA Compliance

501 - 1000

Description

• Partner with business process owners, technical teams, and system implementation/support teams to develop and support an integrated operations systems environment. • Collaborate with Checkr’s Candidate & Customer Support, Product Quality, Compliance Operations, and Operations Shared Services teams to translate their desired business outcomes into scalable processes, requirements & solutions. • Partner with stakeholders to guide the roadmap related to systems like Salesforce Service Cloud, Zendesk case & knowledge management, Ada AI chat, Talkdesk telephony, Assembled for workforce management, and the overall integrated supporting customer support and operations of a global company in the tech industry • Advise best practices and provide leadership in the implementation and Global rollouts of Salesforce Service Cloud in a heavily integrated environment. • Partner with cross-functional architecture teammates and adjacent subject matter area experts to extend bench strength through teaching, training, and cultivating collaboration spaces in different subject areas. • Understand business needs translating to streamlined solutions, and drive scalable solutions to industry-standard/best-in-class platforms. • Prepare configuration and design documentation, assist with data mapping, error handling, perform unit testing, troubleshoot issues, and assist with appropriate resolutions. • Provide leadership to Enterprise Application and Business Process Leads including building detailed solution plans, coordinating project tasks with other teams, tracking progress, managing key risks & issues, and reporting the status. • Have a hands-on approach with the ability to perform root cause analysis and articulate solutions • Partner with key technical, compliance and security teams to design trust focused solutions

Requirements

• Bachelor’s/Master’s degree in Technology, Engineering, Business, Economics, Finance or related studies • Experienced as a Operations Systems Lead in a global environment • 6+ years in industry and 3+ years leading Salesforce Service Cloud programs • Relevant experience in operations systems & processes. • Strong working experience in designing and implementing functional/process oriented solutions and working with technical teams including some or all of the following systems (or similar): Talkdesk, Ada AI Chat, Operations KPI’s & Analytics • Extensive ability to navigate cross-functional relationships, and resolve issues and conflicts with proven experience driving teams to successful alignment and completion of projects • Experience in Agile, Scrum, SAFe, or other relevant capabilities • Experience working for regulated company, experience with FCRA compliance is a plus • Strong problem solving and analytical thinking, communication, and organizational skills with a self-starter mentality needed • to a team of contractors and/or internal team members • Operate an organization running system support and maintenance, continuous improvements, and project delivery. Strong ability to prioritize tasks for themselves and the team.

Benefits

• A fast-paced and collaborative environment • Learning and development allowance • Competitive compensation and opportunity for advancement • 100% medical, dental, and vision coverage • Up to $25K reimbursement for fertility, adoption, and parental planning services • Flexible PTO policy • Monthly wellness stipend, home office stipend